Contact Us

If you need assistance, our support team is ready to help with questions about your account, deposits, withdrawals, technical issues or general feedback. We can also advise on authorised account changes and direct enquiries to the appropriate organisation or centre. For a quicker favour, please have your account details ready when you contact us. Use live chat for immediate help or email for full enquiries; our team aims to reply within 24 hours during working hours.

Department	Contact
Customer support	[email protected] (live chat and email, typical reply within 24 hours)
General enquiries	[email protected] (general queries and account help, reply within 48 hours)
Affiliate enquiries	[email protected] (partner applications, Mon-Fri)
Phone	+44 20 7946 1728
Working hours	Mon-Fri, 09:00-18:00

Contact Us by Email

Email is our preferred contact method for detailed requests, account-related issues or any case requiring explanations or documents. Please email [email protected] with a clear subject line, your full name and up-to-date contact details. Including your account ID, screenshots or other relevant files speeds handling and helps avoid delays; we will reply as soon as possible.

Submit Your Inquiry

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Response Time

We aim to reply promptly. Most enquiries are answered within one business day, while more complex issues or account investigations may take longer depending on their nature and any required checks. If your request needs extra review we will keep you updated with progress and an estimated timescale. For urgent matters please use live chat where available for faster assistance.

Feedback

Tell us what you think about Winsane. Share feedback, suggestions or ideas to improve the site, games and features - we read every message and take comments seriously. Your input helps shape new promotions, fix issues and improve the user experience. Send thoughts via [email protected] or the feedback form - we review submissions regularly and act on common requests.