Responsible Gambling

At Winsane we take responsible gambling seriously. We want everyone to enjoy their time with us while keeping play safe and controlled. This page explains the tools and measures we provide to help you manage your activity, how to spot when gambling may be becoming a problem, and where to get professional support.

Player protection principles

We believe gambling should be an occasional leisure activity and not a source of harm. We promote informed choices, clear account controls and easy access to limits and exclusions so customers can tailor their play to a level they are comfortable with.

Activity-control tools

Deposit limits

You can set personal deposit limits to control how much you add to your account over specific periods. Limits can be adjusted via your account settings, and requests to lower limits are applied immediately. If you want to raise a limit, there may be a short waiting period for your protection.

Loss limits

Loss limits help you cap net losses over a chosen time frame. These are separate from deposit controls and give an extra layer of protection by restricting how much you can lose before play is paused.

Time limits and session controls

Set daily or weekly session reminders and take planned breaks from play. Session timeouts and temporary cool-downs are available so you can step away when you need to.

Self-exclusion

If you need a longer break, self-exclusion lets you block access to your account for a defined period or permanently close the account. Self-exclusion requests are taken seriously and processed promptly. You may also consider registering with national schemes that offer wider exclusion across participating operators.

Recognising signs of problem behaviour

Be alert to changes in gambling habits such as chasing losses, spending more than intended, difficulty stopping, neglecting other responsibilities or borrowing to gamble. Mood swings, sleep disruption and hiding activity from friends or family can also be warning signs.

Practical tips to stay in control

Set clear spending and time limits before you start. Treat gambling as entertainment, not a way to make money. Keep a record of deposits and losses, avoid chasing losses, and don’t gamble when under stress or after drinking. Use the account tools above to enforce limits you choose.

Professional help and support organisations

If you or someone you know needs extra support, speak to a trained adviser. In the United Kingdom you can contact organisations such as GamCare, GambleAware, GAMSTOP and the National Gambling Helpline for confidential advice and practical help. If you need immediate assistance with your account, visit our Help Centre to submit a request and we will support you through the process.