Privacy Policy
This Privacy Policy explains how Winsane collects, uses and protects personal information when you create an account, place bets or use our services. We are committed to respecting your privacy and to handling your data in a secure and transparent way. This page sets out the types of information we process, why we use it and the choices available to you.
Types of data we collect
Personal data
We collect information that identifies you, such as your name, date of birth, email address, phone number and proof of identity where required for verification. Account details you provide, payment details and communication preferences are treated as personal data.
Technical data
Technical data includes your IP address, device and browser type, operating system, approximate location, and log information about how you use our site and apps. This helps us maintain security and improve service performance.
Transactional data
We record transaction details such as deposits, withdrawals, bets, game activity and any bonuses or promotions you use. Transactional records are retained to support account accuracy, fraud prevention and regulatory obligations.
How we use your information
We use data to provide and operate your account, process payments, verify identity and prevent fraud. Your information also supports customer service, compliance checks, dispute resolution and improvement of our services. Where permitted, we may use anonymised or aggregated data for analytics and service development.
Data protection practices
We implement technical and organisational measures to protect personal data against unauthorised access and accidental loss. Access to personal information is limited to staff and third parties who need it to fulfil their duties. We review our security practices regularly.
Cookies and tracking technologies
We use cookies and similar technologies to enable site functionality, remember preferences and deliver analytics. Some cookies are necessary for essential functions, while others are optional and used for performance or marketing. You can manage cookie settings in your browser or through any consent controls we provide.
User rights
Subject to applicable law, you may have the right to access, correct, restrict or delete personal data we hold about you. You may also have the right to object to certain processing and to request a copy of your data in a portable format. We will respond to requests in line with legal requirements.
Access, correction and deletion
To review or update your personal information, sign in to your account and use the profile or settings pages where available. For requests to delete data or for other privacy enquiries, contact us using the address below. We may need to retain certain information to comply with legal or regulatory obligations.
Information sharing and third parties
We share personal data with service providers who support payments, identity verification, fraud detection, analytics and customer support. We require these parties to handle data securely and only for specified purposes. We may also disclose information where required by law or to protect our rights.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified on our site or by other direct means where appropriate. Please review this page periodically to stay informed about how we handle personal data.
Contact
If you have questions about this policy or wish to exercise your rights, email [email protected].