Terms of Use

This page sets out the rules that govern use of Winsane's online services. It explains the relationship between us and anyone who registers or plays on the site. We ask that you read these terms carefully before creating an account, placing bets or making any transactions. By using our services you accept these terms and any updates we publish.

Account responsibilities

When you register an account with Winsane you must provide accurate and complete information and keep it up to date. You are responsible for all activity under your account and for maintaining the confidentiality of your login details. Do not share passwords or allow others to access your account. If you suspect unauthorised access you must notify us immediately.

Verification and account checks

We may require identity or address verification to process withdrawals or to comply with safety checks. You must cooperate with any reasonable requests for documents or information. Pending verification, certain account functions may be limited.

Account limits and suspension

We may apply deposit, loss or wagering limits and we reserve the right to restrict, suspend or close accounts where necessary for security, fraud prevention or suspected breaches of these terms. Any action we take will be communicated to the account holder where practicable.

Eligibility requirements

To use Winsane you must be of legal gambling age where you live and otherwise permitted to gamble under local law. You must not open an account on behalf of someone else or use false details. If we discover a user is ineligible we will suspend the account and return any funds in line with our verification and withdrawal procedures.

Acceptable platform use

Use Winsane in a lawful and fair manner. Prohibited activity includes fraud, money laundering, collusion, use of multiple accounts to circumvent limits, and any activity intended to disrupt services. You must not attempt to bypass geographic restrictions or use automated tools to interact with the platform. Breaches may lead to account closure and forfeiture of winnings.

General bonus and promotion rules

Promotions are subject to separate terms which form part of these conditions. Unless otherwise stated, bonuses and free spins are limited to one per person, household or IP address. We may exclude games, apply wagering requirements, and set maximum bet limits while a bonus is active. Any suspected abuse of promotions may result in withheld funds and account sanctions.

Deposits and withdrawals

Payments are subject to the limits and methods displayed in your account. We may require verification checks before processing withdrawals. Withdrawal times may vary by method and identity checks can delay payments. We will not process withdrawals to third-party accounts and may apply reasonable fees where stated in the payment section.

Dispute resolution

If you have a complaint contact our support team so we can investigate. We aim to resolve disputes promptly and fairly. If you remain dissatisfied you may escalate the matter using any available independent dispute resolution scheme applicable to your jurisdiction. Any legal action must be brought only in the courts with lawful jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and, where appropriate, notified to account holders. Continued use of Winsane after changes implies acceptance of the revised terms. If you do not agree with an update you should stop using the service and close your account.